I.-Purpose, Object and Scope of Application

The present stipulations regulate contracting of the products and services offered by Leistung S.L.U. as well as the advertising directed towards that company’s customers/users. Leistung S.L.U. is a commercial company operating online via its website (www.outletseguridad.es), to offer its customers security systems and any other products the company may add to its range in the future. The present General Terms and Conditions also regulate the rights and obligations of the parties, as derived from the sales transactions being agreed upon between them.

The clauses below represent the framework agreement that all users visiting the website at www.outletseguridad.es are obligated to read and accept. Solely for purposes of the present General Terms and Conditions, the term “user” is understood to mean any Internet user who visits the website at www.outletseguridad.es, whether directly or via some other website on the Internet.

The services offered by Leistung S.L.U. at the present website will be regulated by the terms and conditions contained in the present agreement. Leistung S.L.U. reserves the right to fully or partially amend these General Terms and Conditions, with new versions becoming applicable from the time at which they are posted at the website. However, in no case will such amendments have retroactive force on any goods or services that users have already contracted.

These General Terms and Conditions are binding for both parties, and they form an integral and inseparable part of the sales agreement, which goes into force at the time the customer’s order is signed via the contracting mechanisms that will be specified below, and all of this in conformity with Article 1255 of the Spanish Civil Code, which establishes the principle of independent free will in the formation of agreements between contracting parties. It will be understood for all purposes that by clicking on the button stating "I accept the terms and conditions for the service and will adhere to them unconditionally" appearing at the bottom of the present document, the user is accepting the terms and conditions and rules for use contained herein.

In order to fully safeguard the rights of consumers and users, Leistung S.L.U. is establishing the present General Terms and Conditions in conformity with the laws of Spain, in particular Law 7/98 of 13 April on General Terms and Conditions for Contracting; Law 7/96 of 15 January on Organisation of Retail Trade; the Spanish Civil Code; Directive 2000/31/EC of the European Parliament and of the Council of 8 June; Law 34/2002 of 11 July on Information Society Services and E-Commerce; Law 3/2014 of 27 March, which modifies the consolidated text of the General Consumer and User Defence Act and other supplementary legislation, as approved by Royal Legislative Decree 1/2007 of 16 November (hereinafter, the LGDCU by its abbreviation in Spanish); and all other applicable laws and their implementing regulations.

II.-Identification and Name of the Company

Leistung S.L.U. has its registered office at Avda. da Ponte, 88 – 36318 Vigo and is entered in the Commercial Register of Pontevedra, Volume 3,362 of the companies section, Page 195, Sheet PO-43759, 1st entry in section 6. It holds Tax ID Number (CIF in Spanish) B36996734, and it provides its online sales services over the Internet via its website at www.outlet-security.com

The company’s address for contact is info@outletseguridad.es.

Its telephone number for contact is (+34) 986132310.

The address to be used for purposes of claims will be the one indicated as the company’s registered office.

III.-Legal Terms and Conditions for Provision of the Service and Liability

Information Clarity and Transparency:

In compliance with article 10 of Law 34/2002 of 11 July, Leistung S.L.U. provides ongoing, simple, direct, no-cost electronic access, by means of its website and the present General Terms and Conditions, to comprehensive information about the company (taxation and registry data, registered office, and address for communications). The website also provides exclusive access for customers to any of their own data that the company may possess.

Also, in compliance with the above-cited LGDCU, the website also provides customers with the pre-contractual information (see these General Terms and Conditions as well as the additional information found in various sections of the website) and confirmation for the information required by law.

IV.-Terms and Conditions for Access by the User/Customer

Any user of the Leistung S.L.U. website will have the right to freely access the public information posted there at no cost. However, Leistung S.L.U. reserves the right to restrict access to information, promotions, and special offers to its registered customers only.

All users visiting the Leistung S.L.U. website have the right to register as a customer, which provides them with access to special offers that are limited to the group of registered customers, as long as they meet the specific conditions of the offer described for each product.

The public information found at the Leistung S.L.U. website, in relation to both to the company Leistung S.L.U. and to the brands, products, logos, etc. of the wholesalers and manufacturers of the products and services being offered, are protected by the legislation in force on intellectual and industrial property. Therefore, no authorisation is being given to the customer/user for their copying, transmission, assignment, transfer, or use outside of the advertising purpose of their online publication, unless express consent has been received from Leistung S.L.U., or from the product’s manufacturer or the holder of the rights to the brands and logos, under the terms described in section XI on Industrial and Intellectual Property Rights.

Registration of Users:

Prior to formalisation of any purchase of the products being offered by Leistung S.L.U., all customers must register their personal data and details as needed in order to formalise the sales agreement (full name or company name, National ID or Tax ID Number (DNI/NIF in Spanish), address, email address, telephone/fax number).

Only those of legal adult age are allowed to make purchases and submit orders. However, if an order is submitted by a minor, the parents or legal guardians of that minor will be liable.

In order to submit orders via the website, all customers must provide Leistung S.L.U. with some personal data, in a voluntary manner and under their own liability.

If a customer provides personal data that is fraudulent or false, this could be considered as a criminal act of falsification of commercial documents.

In order to facilitate future purchases, Leistung S.L.U. offers each customer a personalised username and password, which are used in order to login at the website. Each customer can establish any username and password desired, as long as they are available and have not been assigned to any other customers. As another option for the customer, Leistung S.L.U. can also use an automated process to generate the username and password. The usernames and passwords selected will be rejected if they have contents considered to be immoral, slanderous, offensive, or discriminatory; or if they violate any laws; or if they make reference to brands, products, or trade names protected by the legislation on Intellectual and Industrial Property; or if they violate the rights to privacy, honour, and control over one’s own image.

The customers are responsible for maintaining the confidentiality of their usernames and passwords. Leistung S.L.U. will not be liable for any improper or negligent acts of the customers in relation to compliance with their confidentiality obligation for their usernames and passwords.

V.-Procedure for Offers and Acceptance


Information About the Product Offered to the Customer:

This includes the technical characteristics, description, guarantee period, demonstration photos (if applicable).

Although updates by the manufacturers may cause the external appearances of products displayed at the website to change without advance notice, the technical configurations and performance specifications appearing on the product data sheets are always guaranteed.

Information about Product Prices:

This is information on the final price or retail sale price of the product being acquired, with the order itself containing the final cost for the customer including VAT and transport costs for shipping, insurance, and handling. The customer will therefore be notified of the final cost during the electronic purchasing process, before the order is accepted by choosing the "accept order" option from the options menu.

Leistung S.L.U. may apply discounts or promotional offers for the groups it designates at any given time, or these may be applied to particular products according to the advertising existing at any given time at the website.

Acceptance of the Order:

Once the customer has selected the "with payment obligation" menu option when formalising the order, that customer is understood to have given consent for entry into force of the sales agreement, which is binding for both parties. Leistung S.L.U will store the order electronically, unless there are any significant typographical errors, in which case it will not be possible to process the order.

After it has accepted the order, Leistung S.L.U. will provide notification of this acceptance by sending an order confirmation to the email address indicated by the customer, along with the General Terms and Conditions being applied by Leistung S.L.U.

As part of its commitment to quality and customer service, Leistung S.L.U. will make an effort at all times to ensure that the products being advertised are available. However, the commitment taken on by Leistung S.L.U. to sell and deliver the merchandise offered is subject to availability of the advertised product in stock until that stock has been sold out. However, if exceptional circumstances exist such as in the case of an abusive order, an interactive multi-order, or any other circumstances that cause a product to go out of stock, the order and the agreement signed between the parties will be voided by virtue of the present dissolution clause, with the customer being fully refunded for any amounts that may have been paid in advance.

Forms of Payment for Customers:

The following payment systems may be used:

1º.-Credit card
Leistung S.L.U. accepts payments by VISA, Verified by VISA, MasterCard, and MasterCard SecureCode. When placing an order the customer must provide the card information, by entering it directly during the purchasing process. Leistung S.L.U. does not store any information related to credit cards. For internal reasons, management of the payment takes place through Leistung S.L.U., without this having any impact on the customer.For internal reasons, management of the payment takes place through Leistung S.L.U., without this having any impact on the customer.

2°.-Cash on Delivery
In this case the customer must make full payment at the time when the products are delivered to the location designated by the customer when placing the order. Leistung S.L.U. will maintain full ownership and control over the products until full payment has been received from the customer, including in cases of possible errors by the seller or shipper. There is a €5 minimum for orders being paid by Cash on Delivery. The maximum amount for payment by Cash on Delivery will be €1,500 per order (including VAT).

3°.-Standard Bank Transfer
This method consists of crediting the payment into the bank account held by Leistung S.L.U., either by means of a bank transfer or a cash deposit, and in both cases with the order number linked to the payment being expressly stated. If this payment method has been selected for an order but the payment has not been received in the account held by Leistung S.L.U. within 15 days after confirmation of the order, the order will be automatically cancelled. It is important to remember that it may take 1-2 business days for some banks to record a transfer, and deposits made into an account may take a minimum of 24 hours to be reflected in our system.

Leistung S.L.U. will issue a printed invoice that will be delivered to the address the customer has specified along with the order.

Leistung S.L.U. must notify all users that according to the legislation in force (Royal Decree 1496/2003 on Invoicing Rules, amended by Royal Decree 87/2005), sales invoices cannot be modified once invoicing has taken place. Furthermore, since the invoice will be issued in the name of the individual or company that placed the order, customers must make sure that their orders are placed using the appropriate name. It will not be possible to make changes later.

Leistung S.L.U. must notify all users that for reasons of personal data protection, duplicate invoices can only be issued for the person named in the agreement. Once the guarantee period has ended, it will no longer be possible to issue duplicate invoices.

Delivery Period for Products Acquired:
A period of approximately 3-7 days is established for effective delivery of the products, depending on the delivery location. For orders being paid by Cash on Delivery, this time period is counted beginning at the time when the delivery date was established when formalising the order. For orders paid in advance, and with evidence of payment within the delivery period established during formalisation of the order, this period will be counted beginning on the same date as described for orders paid by Cash on Delivery. For orders paid in advance, but without evidence of payment within the delivery period for the product established when formalising the order, the period of 3 days will begin to be counted from the date upon which Leistung S.L.U. becomes aware that the payment has been made.

If delivery is delayed more than 30 days beyond the approximate date for receipt of the product as established when formalising the order, and as long as the delay can be attributed to Leistung S.L.U., the customer will be able to unilaterally withdraw from the order by sending a written claim (letter, fax, or email), and the customer will be reimbursed for any amounts paid in advance, according to the provisions found in the LGDCU.

Shipping Location and Method:
The order will be delivered to the address designated by the customer at the time of the contracting. Customers will only be able to change the delivery location for an order up until the time when the order leaves our warehouses. Once the order has been handed over to the transport company it will no longer be possible to modify the delivery address, unless the customer covers the costs and the parties expressly agree to allow the change. The products will be delivered to the customer (or to a third party designated by the customer) using a transport company, along with a copy of the order, the total amount to be paid upon receipt (only for Cash on Delivery orders), and the number of packages included in the shipment.

At all times during their transport the products are insured against risks associated with transport, loss, and manipulation.

Important: When a package is received, make sure that the outside is in good condition. If it is not, note this on the transporter’s shipping document, reject the shipment, and provide written notification of this rejection to Leistung S.L.U. within 24 hours. In cases of damage to the product or incomplete orders that are caused by the shipping (and which may not be apparent at the time of delivery or which may not be visible on the outside), Leistung S.L.U. must be notified by email within 7 calendar days after receipt of the product..

Any products that have been ordered with payment by Cash on Delivery, and for which delivery has not been possible within a period of 7 business days after the products have left the facilities of Leistung S.L.U., for a reason not attributable to the seller, will be returned to Leistung S.L.U.

Delivery of Large Products:
Large-sized products such as safes will be delivered to the doorway at street level, not carried to upper floors.

Pick-up for Returned Products:
Large products being returned will be picked up at the same level where they were delivered, or in other words, at the main doorway and not on upper floors.

VI.-Product Guarantees

Products sold by Leistung S.L.U. have a guarantee that is provided and established based upon the contents of the legislation in force, in particular the above-cited LGDCU. This is the legal framework that provides consumers with a variety of options for demanding a resolution when the goods they have acquired do not comply with the corresponding sales agreement. These options include demanding repair or replacement of the goods, unless one of these options is impossible or disproportionately difficult. If repair or replacement are not possible or are disproportionately difficult, the consumer can demand discounting of the price or dissolution of the contract with restitution.

A period of 2 years is recognised from the time of delivery for buyers to exercise their rights if the products they receive do not conform with their orders. However, only for the first 6 months after delivery will it be assumed that the lack of conformity already existed at the time of delivery, whereas during the remaining 18 months (that is, from month 7 until the end of the 2-year period), the buyer must prove that the product failed to comply, all of this according to the contents of the LGDCU.

Commercial Guarantee:
Not all of the products offer the same guarantee periods. The guarantee periods will appear on the data sheet for each product, in the “Contents of the Package” section found in the lower part of that document.

According to the LGDCU, the seller is obligated to deliver a product to the consumer that complies with the sales agreement, under the terms and conditions established therein, and by virtue of which:

"The seller is obligated to deliver products to consumers and users that comply with the agreement, being liable to the customer for addressing any lack of conformity that may exist at the time when the product is delivered."

In all cases, the serial number of the product to be repaired must match the one appearing in the files at Leistung S.L.U.

Leistung S.L.U. will not be liable for any damages that may result from improper use or handling, or non-professional installation, or improper functioning such as with a short circuit. The guarantee will not be valid in cases involving factors outside of normal use of the product, such as voltage spikes or drops, use of accessories that are improper or prohibited by the manufacturers, dropping or falls, exposure to water or fire, or incorrect or abusive handling by the customer or by third parties not authorised by the manufacturers.

In compliance with the LGDCU, the guarantee period will begin to be counted on the delivery date.

The following terms and conditions will apply to the repair of products under guarantee:

a) The repairs must be performed and/or supervised only by the technical services at Leistung S.L.U.

b) Leistung S.L.U. will not be liable for any repairs or manipulations to the products by unauthorised third parties, with the buyer losing all rights to make claims under the guarantee in cases where such manipulation occurs.

c) If products have been purchased by the customer at the seller’s commercial establishment, then if repairs are needed the products must be delivered to and picked up from that same location.

d) If the products acquired must be repaired after being delivered by some means of transport, they will be picked up from and delivered to the customer’s address, with LEISTUNG S.L.U. being responsible for the transport costs involved. The exception is with customers from the distribution channel, who must send us the equipment by their own means, with LEISTUNG S.L.U. then being responsible for shipment to the customer’s address.

e) If the product to be repaired has been received at Leistung S.L.U. and analysed by the company’s technical services, and if it is confirmed that there are no anomalies present, the customer must pay the full amount of the costs for pick-up and delivery.

Without prejudice to the system for resolution described above, and even if the product fully conforms with the sales agreement, customers will be able to withdraw their orders and return the products within a period of 14 calendar days, using the procedure described in the following sections.

The guarantee is valid only for the person (contractual party) named on the invoice, and only that person can make a claim under the guarantee.

Leistung S.L.U. will not be responsible for replying to requests from third parties that did not acquire the product directly from Leistung S.L.U. and/or that do not appear on the sales invoice.

VII.-Customer Rights

Confidentiality and security for the customer’s personal data, in conformity with the data protection legislation in force in Spain.

No distribution, transfer, or publication of the customer’s data without express consent from the customer to do so.

The ability to opt out of receiving promotional materials and advertising by email.

The right to access, rectification, erasure and/or objection to processing of the customer’s personal data as contained in the Leistung S.L.U. database, upon request from the customer and all in conformity with the contents of the section on Personal Data Protection.

Access at no cost to the open sections of the Leistung S.L.U. website.

The ability to know the processing status of orders placed at all times.

The right to withdraw from the present agreement within a period of 14 calendar days, with no need for justification. The withdrawal period will expire 14 calendar days from the date upon which the customer*, or a third party indicated by the customer other than the transporter, takes material possession of the products.

A buyer withdrawing from a sales agreement must return the products within a period of 14 calendar days after providing notification of the decision to withdraw.

To exercise the right to withdrawal, Leistung S.L.U. must be notified regarding the decision to withdraw from the agreement at (address: Avda. da Ponte, 88 – 36318 Vigo (Pontevedra)); or by telephone at: 986132310; or by email at: info@outletseguridad.es. An unequivocal declaration of this decision can also be sent as a letter by postal mail. Customers can take advantage of the withdrawal period simply by sending notification that they are exercising this right, before the corresponding time period has expired.

Consequences of withdrawal:

If the customer withdraws from the agreement, we will return all payments that have been received. This will be done no more than 14 calendar days after the date upon which we are duly notified of the decision to withdraw from the present agreement.

Once notification of the withdrawal has been given, the buyer must return the product purchased to LEISTUNG S.L.U., without undue delay and within a period of 14 calendar days.

* Important: The term consumers will be understood to mean natural or legal persons that are not acting in relation to any business or professional activity. Leistung S.L.U. will not accept returns for withdrawal from enterprises or professionals.

Exceptions to withdrawal:
Because of their nature, the following products are excluded from the right to return for withdrawal:

  • Any type of material not being returned in the same condition as delivered. This means that the product cannot show any signs of handling or manipulation. If any settings have been changed on the equipment, it must be returned with the original configuration restored, and always with all recordings that may have been made deleted.
  • Materials from custom orders that are not included in the catalogue appearing at the website.

Terms and conditions for returns:
In cases where a product is worn or damaged from causes that are not exclusively due to testing in order to make a decision on final acquisition, Leistung S.L.U. will reach an agreement with the customer on the amount to be refunded.

Leistung S.L.U. will not be obligated to accept the return of any products manipulated by the customer, or any merchandise being returned in an incomplete state, whether in relation to the main elements or accessories. The right to withdrawal will no longer be applicable beyond the time period indicated, or for products subject to fluctuations of a market not controlled by Leistung S.L.U., or for perishable items, or for items that could be easily and immediately reproduced, or for products that because of their nature cannot be returned. The right to withdrawal also cannot be exercised for products or orders that because of their special characteristics can be considered as custom orders produced for the customer.

Instructions for shipping (return) of products:
Products being returned must not be sent directly to our facilities, but instead delivered to the transport company for shipping. Please be informed that, in order to prevent any incidents, all products must be protected by additional external packaging – just as the package was received at your address – in order to prevent any type of damage to or manipulation of the product’s original packaging during transport.

If you have any uncertainties about the correct way to ship products to outletseguridad, please contact our Customer Service department.

Any product returns where the original packaging is not in perfect condition will be rejected.

VIII.-Obligations of the User/Customer

To use due diligence in safeguarding personal usernames and passwords.

To use the purchasing service provided at the Leistung S.L.U. website in the proper manner, refraining from any manipulation of the contents of that website, or introduction of derogatory content, or interference with the company’s IT systems by means of a virus, or any other conduct prohibited by law.

To respect the terms of the sales agreement once the order has been accepted, with timely payment of the agreed-upon price, while refraining from any abusive or illegal conduct in relation to the contracting.

To use the information published by Leistung S.L.U. exclusively for the customer’s own purposes, strictly within the individual commercial relationship being established.

To refrain from reproducing, transferring, or making available any of the contents of the information posted or published by Leistung S.L.U., unless express permission has been obtained from the company itself.

IX.-Rights of Leistung S.L.U.

To maintain, modify, or suspend availability of its website, without notice in advance.

To modify the prices of the products offered.

To reject orders for lack of stock or for customer non-payment.

To reject access to the IT tools for any customers that violate these terms and conditions.

To receive the price of the purchase from the customer once the transaction has been accepted.

To maintain full ownership and control of the article until it has been fully paid for by the customer.

To reserve the right to carry out prize draws at its website for goods or services.

To use the information published by Leistung S.L.U. exclusively for the customer’s own purposes, strictly within the individual commercial relationship being established.

To refrain from reproducing, transferring, or making available any of the contents of the information posted or published by Leistung S.L.U., unless express permission has been obtained from the company itself.

To correct or amend any human errors or computer errors.

X.-Intellectual and Industrial Property Rights

The rights related to industrial and intellectual property (including but not limited to: brands, logos, texts, photographs, icons, images, etc., as well as the graphic design, source code, and other software elements used at the website "www.outletseguridad.es") are owned by Leistung S.L.U., or by the wholesale companies and manufacturers of the products and services being offered. They are therefore subject to intellectual and industrial property rights that are protected under Spanish and international legislation.

Unless proper written authorisation has been received in advance from Leistung S.L.U., or when applicable from the wholesaler or manufacturer that holds the rights for the product, no usage, copying, distribution, reproduction, transmittal, or manipulation of the website is allowed, or any other use that goes beyond what is normal and necessary for visiting the website and making use of the services offered.

Access to the services provided does not represent any release, transfer, or full or partial assignment by Leistung S.L.U. of the rights derived from the intellectual and industrial property, nor does it grant any rights to use, alter, exploit, reproduce, distribute, or publicly communicate the contents unless express written authorisation has been received in advance from the respective holders of those rights. This is without prejudice, however, to the right to view such contents and to produce a private security copy, as long as that right is being exercised according to the principles of good faith and as long as the intellectual and industrial property of the holder of those rights remains unaltered, and is being used exclusively for the personal information of the user and not for commercial purposes.

The user will be exclusively liable for use of materials protected by the intellectual and industrial property rights of third parties when included at this website illicitly, or materials that may violate morality, honour, or privacy or the principle of good faith, with Leistung S.L.U. being in all cases released from any liability that could be derived from such conduct.

XI.-Release of Liability

Leistung S.L.U. will not be liable for any interruptions to electrical or telecommunications services that make it impossible for users to make use of the services offered.

XII.-Personal Data Protection


All information received by Leistung S.L.U. via its website will be handled with maximum confidentiality. At all times, Leistung S.L.U. will observe the legislation in force on data protection, specifically Spanish Organic Law 15/1999 of 13 December on Personal Data Protection, and it will adopt the measures required in order to prevent any alteration, loss, or unauthorised processing of or access to such data. It will also ensure that its employees observe these stipulations and that they maintain the duty of secrecy in relation to the data subject to protection and the other confidentiality obligations in force. Leistung S.L.U. is also committed to using the personal data provided by the website’s users only for purposes related to contracting of the services being provided.

In accordance with the legislation in force, Leistung S.L.U. collects personal data from its customers and adds it to a file for which it is the registered owner. Processing of that data takes place exclusively for the purpose of managing the orders submitted to the company and responding to queries submitted by the website’s users. Leistung S.L.U. is the data controller for these files. The user must provide the personal data and details required in order to register with the company as a customer and formalise sales agreements: full name or company name, National ID or Tax ID Number (DNI/NIF in Spanish), address, email address, telephone/fax number). Registration of this information is compulsory, and any failure by a user to provide it, or any provision of inaccurate information, will make it impossible for Leistung S.L.U. to properly manage the orders being placed. Leistung S.L.U. requests additional personal data for statistical purposes and to allow for improved knowledge regarding the user’s profile. However, users may omit or refrain from submitting any information or personal details that are not absolutely necessary for registering as a customer and formalising a purchase. Leistung S.L.U. may allow third-party advertising companies to display advertising at its website. The data may be used by Leistung S.L.U. for the purpose of sending advertising and information about offers to the user at the email or postal address provided, with the customer expressly consenting to this. However, the customer may decide at any time to withdraw this consent for receiving such information, simply by sending a request by email.

The customer is also granting express consent to allow Leistung S.L.U. to share that data with other companies and with banks, for purposes of managing transport and payments for orders. Leistung S.L.U. may also share data in cases where required by law.

The data collected by Leistung S.L.U. may be processed and stored in Spain, Germany, or any other country where the company maintains its facilities. The data may also be transferred internationally to countries that are not members of the European Union, all in accordance with the applicable laws, and the customer is providing express consent for this.

Rights to Access, Rectification, Erasure and Objection:

Leistung S.L.U. is the recipient entity for the data collected via this website, and the company is committed to respecting the rights of the data subject as recognised by law, and to facilitating the exercise of these rights, particularly the rights of data access, rectification, erasure, and objection to processing, in cases where pertinent. The user, or the user’s representative in cases where applicable, may exercise these rights by sending a signed written request to the following address: Avda. da Ponte, 88 – 36318 Vigo (Pontevedra).

Data Security During Processing, IT Processes, and Storage:

Leistung S.L.U. declares and guarantees that it maintains the security levels established in the legislation in force on personal data protection, and that it has established all technical means within its scope to prevent any loss, improper use, alteration, unauthorised access, or theft in relation to data provided by the users. All of this is without prejudice to the fact that the user is expressly accepting that Internet security measures are never invulnerable.